Shipping Policy

We ship worldwide. Please contact us if your country is not listed on our website.
We deliver using the most trusted express carriers. We don’t do same day shipping. We dispatch 24 hours after the order is placed. If the product is in need of temperature control, then it will be delivered in an insulated container through cold chain shipping. All heat sensitive products are delivered in this way to retain a proper temperature. 

Other products are delivered through Express carriers. We don’t ship during weekends and major holidays. We shall not be held responsible for delays due to customs clearance in the destination country. In case of a failed attempt to deliver a package (where the authorized recipient isn't available), a notice will be Left. It is the buyer's responsibility to contact the local carrier branch and arrange re-delivery. If the item is left unclaimed, some carriers will return the package back to the sender, and in such cases we shall not be held responsible and will not re-ship the package for free. All our packages require signature/verification upon delivery.

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Despite various measures taken by governments handling the COVID-19 epidemic, we are working diligently to support our customers at this difficult time. The Marx Med team remains mobilized and continues to deliver constant service until further notice. Thank you for being a valued Marx Med customer.